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Financial Institutions have always know that their business success depends on close customer relationships. At the same time, regulatory scrutiny and expectations present challenges to institutions as they strive to collect accurate data and assess customer risk. These trends have driven a closer relationship between the front and back office operations, but there are still many gaps to be addressed, while new regulatory requirements continue to raise the bar on compliance and threatening a balance between due diligence and the customer experience.
This interactive session will focus on the evolution of Know Your Customer (KYC) and Customer Due Diligence (CDD) policies, practices and trends, in both operational and regulatory compliance aspects.